APV Films - Artist videos, art supplies from famous watercolour, oils and pastel artists

Please read the following points carefully as use of our website and purchase of products by you indicates acceptance of them.

Please Note: This does not affect your statutory rights as a consumer.

You can order products displayed on this website by completing all product ordering steps on-line.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order and that it will be despatched shortly.

Our prices are shown on our website. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be despatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

All our prices shown include postage and packing and VAT where applicable.

You can pay by any, Visa or MasterCard credit card or by Switch or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

We currently debit money from your account within one working day after we have received your order.

We can deliver goods to destinations within and outside the UK.

We aim to deliver goods to destinations in the UK within 2-3 days but please allow up to 7 days in some circumstances. For international orders please allow between 5 and 10 working days.

We will make every effort to deliver within these timescales but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.

If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will either replace the goods or return your money. If this happens, please telephone us on 01608 641798 first and we will let you know how you should send the item to us.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Copyright/Trademarks/Data Protection

All rights in the designs and information on our website are owned by APV Films. They are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our privacy policy.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

What information do we collect?

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with the information?

We will use the information to process orders and to provide a more personal shopping experience. Please note we do not hold your credit card details after an order is processed for both your and our security, and hence you will be required to supply these details every time you order off the site.

We may use this information to tell you about changes to our website and to let you know about our products. We will not pass on your details to any other companies.